Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last Updated: January 15, 2025
Information We Collect
When you interact with our educational platform, we collect various types of information to provide you with personalized financial education services. This includes information you directly provide and data we automatically gather through your use of our services.
Personal Information
Name, email address, phone number, and professional background details you provide when registering for our programs or contacting us for information.
Educational Data
Learning progress, course completion rates, quiz results, and participation in discussion forums to help us improve your educational experience.
Technical Information
IP address, browser type, device information, and website usage patterns collected through cookies and similar technologies.
We never collect sensitive financial information such as bank account details or credit card numbers beyond what's necessary for payment processing through our secure third-party providers.
How We Use Your Information
Your personal information helps us deliver high-quality financial education tailored to Malaysian market conditions. We process your data to enhance your learning experience and provide relevant content.
We use collected information to send you course updates, educational resources, and occasional notifications about new programs that might interest you. Our communication frequency is carefully managed – you won't receive daily emails from us.
Analytics data helps us understand which topics resonate most with our Malaysian audience. This insight allows us to develop more relevant content about local financial markets and regulations.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Registration Information | Account management and course access | 3 years after last login |
| Learning Progress | Personalized recommendations | 5 years for educational records |
| Communication Logs | Customer support and service improvement | 2 years after last contact |
Your Rights Under Malaysian Law
Malaysia's Personal Data Protection Act 2010 grants you specific rights regarding your personal information. We're committed to honoring these rights and making the process straightforward for you.
Access Right: You can request a copy of all personal data we hold about you. We'll provide this information within 21 days of receiving your written request.
Correction Right: If you notice any inaccuracies in your personal information, you can ask us to correct these details at no charge.
Withdrawal of Consent: You may withdraw your consent for us to process your personal data for direct marketing purposes at any time.
Data Portability: Upon request, we can provide your personal data in a structured, commonly used format that allows you to transfer it to another service provider.
To exercise any of these rights, simply send us a written request via email or post. We may need to verify your identity before processing certain requests to protect your personal information from unauthorized access.
Data Security and Protection
We implement multiple layers of security to protect your personal information. Our systems use industry-standard encryption for data transmission and storage, with regular security audits conducted by independent professionals.
Access to your personal data is restricted to authorized staff members who need this information to provide you with services. All our team members sign confidentiality agreements and receive regular training on data protection practices.
We maintain secure backup systems and have incident response procedures in place. In the unlikely event of a data breach, we'll notify you and relevant authorities within the timeframes required by Malaysian law.
While we implement strong security measures, no online system can be 100% secure. We encourage you to use strong passwords and log out of your account when using shared computers.
Third-Party Services and Data Sharing
We work with carefully selected service providers to deliver our educational programs effectively. These partners include payment processors, email service providers, and analytics platforms.
When we share your data with third parties, we ensure they maintain appropriate security standards and only use your information for the specific services they provide to us. We never sell your personal information to marketing companies or data brokers.
Some of our service providers may be located outside Malaysia. In such cases, we ensure adequate protection through contractual agreements that meet or exceed Malaysian data protection standards.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and provide personalized content. These small files help us remember your preferences and analyze how you interact with our educational materials.
You can control cookie settings through your browser preferences. However, disabling certain cookies might limit some features of our platform, particularly those related to tracking your learning progress.
We use Google Analytics to understand user behavior and improve our services. This information is aggregated and doesn't identify individual users. You can opt out of Google Analytics tracking using their browser add-on.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur in our data processing practices. When updates are made, we'll notify active users via email and post the revised version on our website.
Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you can contact us to discuss your concerns or request account closure.
Contact Our Data Protection Officer
For privacy-related questions or to exercise your rights under Malaysian data protection law, contact us at:
Email: support@peakhubnetwork.com
Address: LEBUH PULAU PINANG 1, OFF, Jalan Meru, 41050 Klang, Selangor, Malaysia
Phone: +60 97473338
We respond to all privacy inquiries within 5 business days and aim to resolve issues within 21 days as required by Malaysian law.